Consumer Affairs

The Telecommunications and Post Regulatory Authority (TPRA) is committed to protecting consumer rights and ensuring the delivery of high-quality telecommunications and post services. This commitment is driven by the development of policies and regulations designed to promote transparency and fairness. TPRA aims to balance the interests of consumers and service providers, ensuring that fair and accessible services are available to all social segments, while preventing monopolistic practices and price manipulation.

The Authority’s regulations set clear standards to protect consumers from unfair commercial practices, such as misleading advertisements or hidden charges. Additionally, TPRA works to foster competition in the telecommunications market, safeguard consumer data privacy, and ensure that companies adhere to established service standards.

Duties and Responsibilities

Ensuring that telecommunications and post services meet defined standards, including call quality, internet speed, and the accuracy and speed of parcel delivery.
Guaranteeing consumers’ rights to receive transparent services and obtain compensation for issues such as service delays or contractual breaches.
Providing effective mechanisms for receiving and addressing consumer complaints, investigating service quality issues, billing concerns, or lost mail complaints, and delivering fair solutions to all parties.
Safeguarding consumer data privacy and preventing any unauthorized use.
Educating consumers about their rights and obligations, including how to contract for telecommunications and postal services, understand billing, and what to do if an issue arises.