Complaints
Process Description
The process of issuing technical reports to verify the compliance of radio stations, responding to complaints, providing court testimonies, and offering technical reports for individuals, corporate entities, and research institutions.
Beneficiaries
Operators – Individuals – Companies – Licensed Service Providers – Corporate Entities
Application Method
Through direct Application
Requirements
- Specify the type and location of the complaint or requested report.
Outputs
- Technical reports, letters, and attestations for relevant entities.
- Coordination with relevant authorities.
Process Description
Receiving and handling quality of service complaints in coordination with operators.
Beneficiaries
Individuals
Application Method
Through direct Application
Fees
No Fees
Requirements
- Fill out the official complaint form.
Outputs
- A report confirming the resolution of the issue.
- A commitment letter to resolve the issue as soon as possible.
Process Description
A field survey is conducted to detect and identify sources of wireless interference issues and take action to stop them.
Beneficiaries
Operators – Companies – Business Names – Organizations – Government Entities
Application Method
Through direct Application
Requirements
- A letter from the licensee confirming interference on the assigned frequencies.
- Fill out the interference complaint form.
Outputs
- A report on resolving the issue.
